If a representative not listed on the official authorization arrives to pick up cargo with a hand-carried authorization, what must be done before you can release the cargo?

To ensure the security and proper handling of cargo, it is essential to verify the legitimacy of the individual attempting to pick it up, especially when they are not listed on the official authorization. Confirming the pick-up directly with the unit that requested the exception is crucial. This step verifies the representative's authority to collect the cargo, as well as safeguards against unauthorized access.

By calling the unit, you can ensure that the representative's hand-carried authorization is legitimate and that the unit is aware of the pick-up being conducted by someone outside the usual list of authorized personnel. This protocol is crucial in maintaining security and accountability within cargo operations. In contrast, simply asking for additional identification or holding the cargo could delay operations unnecessarily, while logging information and releasing cargo does not address the security concerns inherent to unauthorized representatives. Thus, confirming with the requesting unit is the most prudent approach before releasing cargo.