What is required for a shipment to be put on hold, diverted, or removed from the system?

To put a shipment on hold, divert it, or remove it from the system, a request from the Air Cargo Authority (ACA) or Customer Service Branch (CSB) is required. This is because these entities have the authority to manage air freight operations and control shipment adjustments. Their role includes verifying the need for changes in shipping status, ensuring compliance with regulations, and coordinating logistics to minimize disruptions in service.

In the context of air freight, it's important that adjustments to shipment statuses are handled by designated authority figures or branches that are familiar with operational protocols. This helps maintain a streamlined process and reduces the risk of issues that may arise from unauthorized requests. Other entities, such as shippers, carriers, or the Department of Defense, may have their own interests in managing shipments but do not possess the direct authority to initiate holds, diversions, or removals in the system unless facilitated through ACA/CSB channels.