What is the initial action taken when processing a no-hit cargo?

Frustrating the cargo to the appropriate authority, such as the Air Cargo Authority (ACA) or the Cargo Service Branch (CSB), is the correct initial action when processing no-hit cargo. This step is essential because no-hit cargo refers to items that cannot be matched to any existing cargo records in the system, meaning their status must be clarified before further action is taken.

When the cargo is frustrated, it allows for proper investigation and resolution, enabling personnel to ascertain whether the cargo has been misrouted, inaccurately labeled, or perhaps even if documentation is missing. This proactive measure ensures that the cargo is handled in accordance with regulations and facilitates its eventual resolution without unnecessary delays.

Each of the other options may play a part in the overall cargo management process, but they don't represent the first or most appropriate action following a no-hit situation. For instance, retaining the cargo for further inspection could be an outcome after frustrating it, yet it is not the immediate action. Similarly, returning the cargo to the sender would occur only if it is confirmed that the cargo cannot be delivered or claimed, and documenting in GATES is part of record-keeping but does not replace the critical step of frustrating the cargo for further processing.